员工手册employeehandbookrevas 24页

员工手册EmployeeHandbook24 目录/ContentsChapter1:公司企业文化CorporateCulture…Chapter2:电脑管理规定ComputerManagement…Chapter3:文件修订管理DocumentsandRevisionManagement…Chapter4:PhoneandMailProtocol电话邮箱管理…Chapter5:FileBackupProcedure文件备份…Chapter6:InstantMessagingandLeisureComputerUseProtocol合理的电脑管理协议Chapter7:TimeandTaskManagementToolsProtocol时间和任务管理工具草案…Chapter8:OfficeSecurityProtocol办公室安全条款…Chapter9:ProjectSecurityProtocol项目安全协议…Chapter10:OfficeEnvironmentProtocol办公室环境管理草案…Chapter11:VisitorsandTransportationPolicies办公室来访者管理协议…Chapter12:Ethics行为道德规范…Charter13:HRManagementChapter14:FinalComments…24 Chapter1:公司企业文化CorporateCulture1.1:介绍企业文化/IntroductiontoCorporateCulture帕森杰的发展归结于来自中国和国外的不同成员组成的团队，观念和机遇。公司的文化目标是保持跨国界文化的工作环境，建立一个专业的贸易管理和项目管理的环境。PassageMaker’ssuccesscanbeattributedtoitsmixofpeople,ideas,andopportunitiesinbothChinaandtheWest.Ourcorporateculturegoalistomaintainour“bi-culturalfamilystyle”workenvironmentwhilebuildingafoundationofprofessionalbusinessmanagementandprojectmanagement. 1.2:目标陈述MissionStatement:在信任、透明、友好的基础上，帕森杰协助我们的客户在中国减少成本、确保质量和保证安全，这是公司最大的承诺。Withafoundationoftrust,transparency,anduncommoncourteousness,PassageMakerhelpsourcustomersreducecosts,ensurequalityandmaintainsecurityinChina.Thisisacompanywidecommitment.1.3行为规范CodeofEthics:检验思想、言行的四个标准Thefour-waytestofthingswethink,sayordo.n是否实事求是？IsittheTRUTH?n是否公正？IsFAIRtoallconcerned?n是否有利于建立良好的人际关系？WillitbuildGOODWILLandBETTERFRIENDSHIP?n是否有益于集体？WillitbeBENEFICIALtoallconcerned?-CreedofRotaryInternational1.4管理规定GuidingPrinciplesforManagement“THESYSTEMISTHESOLUTION”帕森杰，作为一个商业体系，必须：PassageMaker,asabusinessmodel,must:按照客户、员工、股东、供应商和贷方的期望向他们提供一致的服务。Provideconsistentvaluetoourcustomers,employees,shareholders,suppliers,andlenders-beyondwhattheyexpect.依靠整体力量而非单独依靠个人力量进行运作，换句话而言，形成最佳的运作体系，透过该体系，优秀的项目经理、调查人员和工程师能够挖掘其最大潜力，取得最大成效。Operateunderacomprehensivesystemratherthanbedependentontheskillofindividuals.Inotherwords,createtheverybestsystemthroughwhichgoodprojectmanagers,researchersandengineerscanbeleveragedtoproduceexceptionalresults.24 有秩序的办公场所（管理/外观/文件）。Standoutasaplaceofimpeccableorder(management/physicalappearance/documentation).所有工作行为按照公司的管理规定进行。Carryoutallworkinaccordancewithawell-documentedOperationsManual.向客户提供一致的可预期的建立在他们最初期望之上的服务。Deliverauniformlypredictableservicetothecustomerwhichisbeyondtheirinitialexpectation.感谢您协助我们达到最终目标的努力和支持，欢迎加入帕森杰。Ithankyouinadvanceforyoureffortsinhelpingtoreachourprimarygoal.WelcometoPassageMaker.-MikeBellamy,ChinaOperationsDirectorChapter2:办公室管理规定ComputerManagementInordertopresentaunifiedandprofessionalimagetoclients,guests,partners,andco-workers,pleasefollowthecommunicationguidelineslistedhere.为了给客户、客人、合作伙伴呈现一个标准的专业的形象，请遵守以下指导方针。2.1Morningroutine:日常程序Technologyplaysakeyroleinoursuccess,butlikeanytoolitonlyworkswellinthehandsofaskilledemployee.Everyday,employeesshouldchecktomakesuretheyhavetheappropriatesoftwaretodothejob.;高效的工作工具在我们的成功中扮演一个关键角色，只有在员工熟练的情况下才能有好的运作。员工每天应该检查确定他们的软件是否正常工作。Whenyoucometotheofficeeachmorning:你上班来到办公室时nTurnonyourPC.Ifitisn"tworking,consultyourfellowcoworkerstoseeifthereisanofficewideproblem.Otherwise,contactimmediately.administrationassistant打开电脑，如有异常情况，请教同事看是否是软件或系统问题。若不能及时解决，请直接联系行政助理，行政助理直接联系电脑工程师；nChecktomakesureyourphoneisworkingproperly.检查确定电话是否正常工作。nWhenyourPChasfinishedloadingWindows,ensurethatyouhavetheapplicationsnecessaryforwork.Thebasicapplicationsweneedare.当电脑安装完Windows，确保是否有以下基础软件：nMicrosoftOffice2007,includingWord,Excel,Outlook,Access,andPowerpoint2007微软办公室系统，包括Word、Excel、Outlook，Access，和PowerPointnAwebbrowser.AllcomputerscomewithInternetExplorer6standard.IE浏览器Ifyoudonothavetheseapplications,informadministrationassistant.如果没有这些应用软件，请通知政助理，由行政助理直接联系电脑工程师nAlso,youneedtologintooursystemtomakesureyougetallthelatestupdatesfromyourcolleagues.同样，必须登陆我们的系统，以确保得到同事的最新信息nOpenMicrosoftOutlook2003or2007.Thisisourstandardemailprogramandshouldbekeptopenatalltimes.打开2003/2007版outlook，这是我们工作中必选打开的标准邮件.nOpenyourwebbrowser.GotoourACEProjectsiteat:https://s5.aceproject.com/passagemaker/server01/login.asp?lang=EN.Loginusingyourassignedusernameandpassword.Consultasupervisorifyouforgotyoursorneedoneassigned.ACEsoftwareisusedbyourmanagementstafftoassigntaskstoemployeesandmanageprojects.Yourcurrentassignmentswillbelistedhere,alongwiththeduedatesand24 thefilesyouneedtofinishthejob.YoushouldalsokeepACEProjectopenatalltimes,sincetheprojectrequirementsmaychangerapidly.打开浏览器，点击我们的ACE项目网站：https://s5.aceproject.com/passagemaker/server01/login.asp?lang=EN。输入注册的用户名和密码，如果忘记用户名或密码请咨询管理员。ACE软件用于管理和分配任务。你当前任务会与需要完成工作和任务时间一起列出。因为项目要求可能会随时改变，ACE项目栏需保持在打开状态。Yoursupervisormayrequireyoutouseotherprogramstodobusiness(Skype,QQ,etc.).Makesureyouhavethelatestversionsofthesoftwaretopreventsecuritybreaches,andalsotoensurethatwecancommunicatewithourclientseffectively.如有需要用到其它软件（如：Skype、QQ、等）。请使用最新版本以确保与客户方便、快捷、安全的交流nPleaserefertoSOPsoncomputeruseandAceProjectformoreinformation.请参考标准操作程序和Ace项目方案nDonotshareanyofyourworkpasswords!禁止泄密你的工作密码2.2Emailprotocol:InordertoensurethatPassageMaker’sbrandingisconsistent,pleasefollowthefollowingprotocol:为了确保帕森杰名义的一致性，请遵守以下几点:2.2.1ComposingEmail邮件:nUseeitherPalantinoLineotypeorCalibrifontforemailcorrespondence.用PalantinoLineotype或Calibrifont的字体写电子邮件nWhensendingemailstoclientsmakesuretherearenoChinesecharactersinthesubjectlineormessage.Thiscausese-mailproblemsforclientswhodon’thaveChineselanguagesoftware.由于国外客户没有安装中文版本软件，当发邮件给客户时确认没有中文字体，以免乱码nChangethesubjectlineifwritingaboutanewtopic.Checkthatthesubjectlinematchestheemailcontent.检查主题是否与邮件内容一致nIfreplying,makeanotetothesubjectlineaboutwhatyouarereplyingto:Forexample,“ClientBob”sendsanemailwiththesubjectline,“PricingstatusonBatteriesandScrewDriver”.Thesubjectlineonyourreplyshouldread,“Re:PricingstatusonBatteriesandScrewDriver–screwdriverpricing.”Searchingformailiseasierthisway.在回复邮件时，在主题栏上写上要回复的主题内容。例如：客户Bob写了一封主题为“电池和螺丝起子的价格情况”你回复时主题即为：“回复：电池和螺丝起子的价格情况”。这样方便查找邮件。nTheofficialPassageMakersignatureisinthefollowingformat:帕森杰办公室签名用以下形式Font–PalatinoLinotype,10pt.字体－PalatinoLinotype,10号字体EmployeeNameEmployeeTitlePassageMakerShenzhenLuohu–ShenzhenBuji–HongKong–USA(86)75525403811fax(86)75525402897www.psschina.com24 nOutlookStationary–thisisunnecessaryanddoesnotlookprofessional.Donotuseit.nOutlook页面-这个是没有必要且看起来不专业。请不用用它，只用标准的页面2.2.2EmailContentManagement邮件内容管理Inourwork  we oftenhavetosend reports andemails.If wehavetoaskmanyquestionsbackandforth,it’snotefficient.Onetestyoucanusetocheckifyourreporthasenoughdetailsistoaskyourself“doesmyreportanswerthesequestions–who,what,when,where,howmuch/howmany,andwhy?”在我们工作当中经常会发送报告和邮件。如果经常反复问许多问题，效率是不好的。试问自己在报告中是否全面阐述所有的问题“和谁？什么事？什么时候？什么地点？数量？和原因？”Who?谁？nDon’tsay“thesupplier”,givethesupplier’sname称呼供应商的名字而不是“供应商”What?什么事？nWhichpartareyoutalkingabout?Besuretousethecorrectpartname.讨论哪个部份，使用正确名称？When?什么时候？nAlwaysgivespecificdates-DONOTsay“later”,“afterafewdays”,“nextweek”,etc始终给一个确切的时间而不是“稍后，几天后，下周等模糊时间”Where?什么地点？nIfyouneedtovisitasupplier,oryourintroducinganewsupplier,includewherethesupplierislocated如果你要去拜访或引介一个供应商，弄清这个供应商的具体位置。Howmuch/howmany?数量？nMakesureyournumbersarecorrect.确保数值正确Why?原因nThisoftenthemostimportantquestion,andthecustomeralwayswantstoknowthereasons,sobesureyouincludetheminyouremailreport确保邮件内容写明了原因，这是客户通常想知道的也是最重要的问题。nWhyisthepriceincreasing?为什么价格增加nWhycan’tthesuppliermeettherequirement?为什么供应商达不到要求nWhyarethesampleslate?Etc... 为什么推迟交样品？等等Exampleofabadreport:糟糕报告之例n“Thesuppliertoldmetheyneedtoraisethepriceby10%. They’llgiveusthesampleslater.”供应商告诉我他们需要增加10%的价格，晚些给我们样品.Exampleofagoodreport:良好报告之例n“Thesupplier,XuHui,needstoraisethepriceforthenylonEndCapsfromtheoriginal15rmb/pctoanewpriceof16.5rmb/pcbecausethescraprateistoohigh(15%scrap). They’restillmakingthe10samplesandwillgivethemtouson4/10. TheattachedRFQshowstheoriginalandnewprices ." 供应商“旭辉”需要提高价格，由于原材料尼龙从15rmb/块提高到了16.5rmb/块。10个样品将10月4号寄给我们。附件RFQ有原价和现价对比Othersuggestions:其它建议nTrytothink,inadvance,whatquestionstheclient ormanagerwillask.Puttheseissuesinthereportinadvance.提前设想客户和上司会问什么样的问题nForexample,ifthepricewentup10%.Explainwhyandifyouthinkthe10%isreasonable.例如：价格增长10%的情况下，解释原因，是否觉得合理?24 nTherewillalwaysbeproblems.Ifyouhavetotellbadnews,trytoalsogiveoptionsandpossiblesolutions.当你要说一个坏消息时，将会出现很多问题。试想给一些建议和解决方法。nifyourreportdoesn’tanswerthosequestions,thenitprobablydoesn’thaveenoughdetails.如果报告中没有回答这些问题，报告即是不详细。nAskyourselfifthisemailisnecessary–couldyouresolvethequestionmoreeasilyandquicklyviaaphonecall?Ifso,thenyoushouldprobablymakethephonecallinstead.是否有必要发这封邮件？打电话是否更简单快捷？如果是就选择打电话的方式。nAskyourselfwhatthecustomermightthink.RememberthattheymaynotunderstandChina;providingextraculturalorbusinessinformationishelpful.设想客户将会想什么？记住他们可能对中国不了解，传达一些文化和商务信息将对他们更有帮助。Beforesendingane-mail,Iwillcheckthefollowing:üDoesyourresponseanswerthequestionsgiven?üAmIauthorizedtoreportdirectlytotheclient?Ifnotsure,askaccountmanagerfirst.üAretherightattachmentsattached?üAretheattachmentsover2MB?Ifyes,puttheattachmentsinZipfilesfirst.üAretheattachmentsformattedwithcorrectpagebreaks?üHastheattachmentbeenspellchecked?üHastheemailbodybeenspellchecked?üIsmypointclear?üDoesmyemailavoidsarcasmandphrasesthatcouldbemisinterpretedbythereader?üDoIneedanyotherpeopleintheorganizationtogivea2ndopinionbeforeIsend?üIfIamassigningatask,canthistaskbeputinACEratherthansendviaOutlook?Ifyes,useACEratherthanOutlook.üIfthetaskmustbesentbyOutlook,nisthepersonIwanttodosomethingisinthe“To”andthepeoplethatIwouldliketoreadtheemailbutwhodon’tneedtodoataskareinthe“CC”?nIsmyassignedtaskclearlystatedintheemail(“whoistodowhatandwhen”)?üReviewwhoisinthe“To”and“CC”toconfirmthatyouremaildoesnotsendanysensitiveinformationtothewrongpeople.üIfthepeoplewhowillviewyouremaildon’tspeakChinese,makesureatranslationisprovidedofanyChineselanguageintheemailandattachments.ü你回复的邮件包括以下问题吗？ü我有没有被授权直接和客人联系？如果没有，要先询问客户经理的意见。ü附件有没有超过2MB?如果超过，先将文件压缩成ZIP文件。ü在发一封邮件之前，我将检查如下事项：ü*附件格式是否有分页ü*附件是否检查了拼写ü*邮件是否检查了拼写ü*我的观点清晰么？ü*我的邮件内容是否避免了含有易被读者曲解为讽刺的语言和句子？ü*在我发送邮件之前，是否有需要其他人发表第2意见？ü*在分配一个任务时，如果任务能否放到ACE而不是通过OUTLOOK，如果可以就用ACE.ü*如果发出任务必须通过OUTLOOK，ü-任务接收者即邮件接收者，抄送者只需阅读参考.ü-我委派的任务是否清晰的陈述了（谁做什么，什么时候完成）ü*检验确认任务接收者和阅读者避免发错敏感信息ü*如邮件接收者不懂中文，确认附件里提供翻译的电子文档2.2.3EmailSet-upProcedure:24 nInOutlook2003or2007,gotothemenubarandselect“Tools”,then“Emailaccounts”nIfaddinganewemailaccount,select“addanewemailaccount”.Otherwiseselect“vieworchangeexistingemailaccounts”.nIfaddinganewemailaccount,select“POP3”nUserNameshouldbethefirstandlastnameofthePassageMakeremployeenEmailaddressistheemailaddressprovidedbytheServicesManager.Itshouldendwitheither@psschina.comor@pfactories.comnIncoming(POP3)mailservercanbechosenfrom:Mail.psschina.comMail.abchk.comMail2.abchk.comMail4.abchk.comMail6.abchk.comMail8.abchk.comOutgoing(SMTP)servercanbeeither:Smtp.abchk.comSmtp.psschina.comnLogoninformationshouldbe:nUsername–sameastheemailaddressnPassword–shouldbesuppliedbytheServicesManagernGoto“Moresettings”anddothefollowing:Under“outgoingserver”,enablethecheckbox“Myoutgoingserverrequiresauthentication”.Makesurethat“Usethesamesettingsasmyincomingserver”isselected.Under“advanced”,adjusttheOutgoingservernumber(normally25)to465.Finishtheset-updialogbox.Click“sendandreceive”,seeifthereareanyerrormessages.nDonotusethe“Testaccountsettings”optioninthe“Emailaccounts”dialogbox,asitdoesnotproduceaccurateresultswithourserver.2.2.4EmailTroubleshootingProtocol导致邮箱故障处理Sometimes,ouremailserverisalittlestrange.Usually(duetoproblemsfromtheNetNanny/GreatFirewallofChina),thesettingsthatworkedonyouremaillastweekwillnolongerworkforawhile.Thegoodnewsisthatthisisprettyeasytofix,youjusthavetoswitchyourserversettings.Herearetheincomingmailserverswecanuse:Mail.psschina.comMail.abchk.comMail2.abchk.comMail3.abchk.comMail4.abchk.comMail5.abchk.comMail6.abchk.comMail7.abchk.comMail8.abchk.com24 nPleasenotethatthesesometimesworkwithorwithoutSSL.It’sbesttotrybothsettingsuntilyoufindonethatworks.Goto“Tools”=>“EmailAccounts”=>(yourpsschinaorpfactoriesemailaccount)=>“Moresettings”=>“AdvancedSettings”-clickontheboxunderPOP3thatsays“Thisserverrequiresanencryptedconnection(SSL)”)nSometimes,ouroutgoingmailserver(smtp.psschina.com)hasproblems.nThebestwaytofixthis(inOutlook)is:n“Tools”=>“EmailAccounts”=>(yourpsschinaemailaccount)=>“Moresettings”=>“AdvancedSettings”nOnthatscreen,thereisanoptiontochangetheserverportnumbers.nChangetheserverportnumberto465(justtypeitin).nTheusualportnumberis25.nIf25isn’tworking,try465.If465isn’tworking,try25.nFormoreinformation,checkhere:http://support.abchk.com/index_topic.php?did=21238&didpath=/2960/21238·Ifyou’vetriedeverythingabove,andnothingisworking,checktheABCHK.com(ouremailprovider)websitehere:http://support.abchk.com/.Youcanalsoemailthematsupport@abchk.com.Chapter3:文件修订管理DocumentsandRevisionManagement3.1BasicGuidelinesnIfyouneedtowritealetterorprintafax,usethelatestrevisionoftheGeneralLetterheadandFaxtemplate.如需写信或打印传真，请使用最新版本的信件和传真格式。nWhensavingadocument(Word,Excel,PDF,etc.),writetheclientnameandprojectname,thenanunderscore(“_”)andthedateinMMDDYYformat,anotherunderscore,revisionnumberthenyourinitials.保存文档（Word,Excel,PDF,等.）需写上客户名称和项目名称，加下划线，之后写上日期年月再加上下划线、修改号和姓名大写字母nForexample,ifonMay22,2007,youweresavingaquotesheetforourclientcompany“BobCorp”andtheprojectwasanelectricscrewdriver,thefilenameshouldbelikethis:“BobCorpElectricScrewdriverQuoteSheet_052207_rev1_DW”n例如，保存报价单，2007年5月22日，项目是电子螺丝起子，客户是”BobCorp”,文件名应为：BobCorp电子螺丝起子报价单_052207_rev1_DWnThisrevisioninformationshouldbepresentonBOTHthefilenameandatthetopleftcornerofthedocument.该修改信息应体现在文件名和文件的左上角nIftheclientnameorprojectnameisconfidential,useaclient-approvedcodenameinstead.如客户名称和项目名称是保密的，用客户确认的代码替代。nSpellcheck–pleaserunanEnglish-languagespellcheckonyourdocumentsbeforesendingouttomanagersandclients.拼写检查-文件发出前请检查英文拼写。nPrintcheck–doaprintpreviewand“pagebreakpreview”beforesendingouttomanagersandclients.MakesurethatExcelfilesareformattedtoprintupwidthwiseononly1page,butarestillreadable. 打印检查-文件发送给经理和客户之前需印前检查和纸张检查，确保横向打印的表格是否内容齐全3.2TemplateProtocol    样板草案nToensureyouhavethelatestrevisionofatemplate. DownloadfromGoogle.comeachtimeyouneedtouseatemplate.Don’tsavetemplatesonyourcomputer.为了确保你有样板的最新版本,当你需要的时候请每次从Google.com下载.不要把样板保存在你电脑里.24 nDocumentsonGoogle.comshouldbesavedinthefollowingformatusingEnglish请用英语按照下列格式将文件保存在Google.Com“TYPE.StaffNameorPositionorDepartment.DocumentTitlenHerearethefollowingtypesofdocuments:下列是一些文件形式TEMPLATESOPFORMREFERENCEACTIVE(thesearedocumentssuchas“to-dolist”,“OPL”thataresharedinyourteam)  像to-do-list,opl是一些共享文件2.2.1Hereisanexampleofhowdocumentsshouldbelisted:下面是文件怎样排列的一个例子nSOP.allstaff.员工手册EmployeeHandbookOrn“ACTIVE. Mike.ToDoList”Chapter4:PhoneandMailProtocol安全应用电话协议4.1MakingCallsnTocallotherextensionswithinouroffice,dial#,thentheextensionnumber.nTodial“out”,simplydialanumber.nTodialaninternationalnumberwithoutlimitation,dial#38,waitforadialtone,thendialtheinternationalnumber,with“00”first,thenthecountrycodeandnumber.4.2ReceivingCalls接听电话nPleaseanswertheofficemainphonewith,“Hello,thanksforcallingPassageMakerorAnsenjie”接主机电话时请说：“欢迎致电帕森杰公司或安森杰”nIfthecallisforyou,continueinEnglishorChineseasappropriate.如果接电话者是本人，请继续通话nIfthecallisforsomeoneelse,askthecallertowaitaminute.Makesureifthatpersonisinouroffice.Iftheyarein,transferthecall.Ifnot,getthecaller’snameandcallbackphonenumber.如果被叫者是其他人，请直接帮转拨分机号，如被叫者不在办公室，告知对方后索要联系方式，交给行政助理，由行者助理通知被叫者。nIfmakingaconferencecall,pleasefollowthe“Conferencecallchecklist”template.如果是电话会议，请遵守“电话召集名单”模版。4.3CallSecurity电话信息安全管理:nAsourcompanygrows,wehavemoreandmorepotentialclientscontactingus. Wealsohavecompetitioncontactingustryingtostealsecrets.Hereistherule:伴随着公司日益的成长，越来越多的有潜力的客户联系我们.当然我们也有竞争对手通过此渠道尝试盗取公司的秘密.以下是公司的条例：nIfsomebodycallsourcompanyandwantsinformation,pleaseforwardthecalltoBrianorMike. IfthecallerspeaksChinese,forwardtoAnita.IfMike/Brian/Anitaarenotinoffice,pleasegetthecallersinformationandwewillcallthembacklater.假若有某人希望获取公司信息，请将电话转接至Brain或Mike.如果通话者说的是中文，请转接Anita. 如Mike、Brian、Anita都不在办公室，请留下联系者信息,我们将尽快回复.nStaffshouldnotmentionoursuppliers/client"snameorPOdetailsaboutservicefeestooutsideparties. OnlyBrianandMikecantalkaboutthosethingswithoutsiders.Ifyouareaskedabout24 thisprivateinformationjustsay"sorry,Idon"thavethosedetails,pleasespeaktoBrian/MikeorAnita.全体员工不要提及我们的供应商，客户名或者关于对外服务费用的订购单细节，只有Mike和Brian才能对外部谈论这些事情.如果被询问道关于这类隐秘信息就请回答“对不起，我不清楚这些细节，请询问Brian、Mike或者Anita.4.4CheckingMessages检查电话录音4.5MailandFaxManagement邮寄和传真DistributionofmailistobehandledbytheOfficeAssistant.可委托办公室助理发送4.6CommunicationsLogProcedureInsomecases,aclientmayrequesttoseearecordofaPassageMakeremployee’sdailycommunicationactivity.UsetheCommunicationsLogTemplateandmakeanoteofproject-relatedcalls,emails,andinternetchats–howmuchtimewasspentonthecalloremail,thepurposeofthecall,andpeopletalkedto.Yoursupervisorwillinstructyouwhenandhowtousethistool.在某些项目中，客户端被请求查看PassageMaker此项目管理员工沟通的日常记录。可使用通信日志模板，相关的电话、电子邮件和互联网聊天——多少时间电话或电子邮件、电话与人交谈的目的。请征求上司的同意，你的上司会指导您何时以及如何使用此工具。ComputerBackup计算机备份协议Chapter5:FileBackupProcedure文件备份5.1Purpose目的Inordertoprotecttheresultsoftheirhardwork,eachemployeeisresponsibleforbackinguptheirdatatoapublicharddrive.为保护各位员工的工作成果,员工应定期备份数据和文件到公共硬盘.5.2Scope范围ThisprocedurecoverstheprocessofbackingupfoldersinMicrosoftWindowsXP,Server2003,andVista.ThisprocedureistobeusedbyallstaffexceptfortheFinanceDepartmentandtheChinaOperationsDirector.EmployeesareexpectedtohavetheirfilesorganizedperthelatestrevisionFileStorageProceduredocument.EmployeesarealsoexpectedtobeusingMicrosoftOutlook2003astheirprimaryemailclient.此过程包括文件夹在MicrosoftWindowsXP、Server2003和Vista的备份。此过程所有员工都必须使用的，财务部和中国运营总监除外。员工需要有他们组织的每个最新的修订文件存储过程文档的文件。员工必须使用MicrosoftOutlook2003或2007作为其主电子邮件客户端。Itisalsoassumedthatapublicback-upharddriveisavailablewithdesignatedfolderspereachemployee.Itisalsoassumedthateachemployeehastheprogram“AllwaySync”installed.24 5.3References参考的FileStorageProcedureDocumentrev1http://allwaysync.com/StandardEmployeeComputerSetupDocumentrev15.4Procedures程序Backupemail–thisistobeperformedweeklyonthefirstdayofeachwork-week.邮件备份------在每星期的星期一进行邮件备份.ConfirmthatPublicHarddriveisoperationalLookatharddrive.Ifnotlit,turnon,thenmovetonextstepOpenMicrosoftOutlook2003.ExportPSTfiletoEmployee’sfolderonPublicHardDriveGoto“File”,then“ImportandExport”Select“Exporttoafile”,thenpress“next”Select“PersonalFolderFile”(Pst),thenpress“next”Select“PersonalFolders”,thenalsoselectthe“includesubfolders”tab,thenpress“next”“Browse”andfindthepublicback-updrive.Chooseyourpersonalemployeebackupfolder.Choosethe“DonotExportDuplicateitems”radiobutton,thenpress“Finish”Backup“MyDocuments”Open“AllwaySync”Run“Synchronizeall”5.6PowerOutProcedure停电程序nIfthefirstpersontotheofficenoticesthatthereisnopower,theyshouldinformtheOfficeAssistant.Itistheofficeassistant’sresponsibilitytosendatextmessagetoallstaffsotheycandecidetomakealternateonlinearrangementsfortheday.假如第一个来办公室的人发现停电通知，请告知办公室助理。办公室助理将发信息通知全体员工，由此他们可以调整今天的安排。Chapter6:InstantMessagingandLeisureComputerUseProtocol电脑合理使用管理InstantMessaging(orIM)programssuchasMSN,QQ,Yahoo,Skype,Gtalk,andAIMcanprovideusefulandcheapwaystocontactclients,suppliers,andfamily.PassageMakerhasthefollowingrulesconcerningthis:即时信息聊天工具如MSN,QQ,YAHOO,Skype,Gtalk,andAIM提供了一有效和客户,供应商和家人进行联络且价格相对低廉的途径.对于这些工具的使用,公司的相关规定如下:nUseIMonlyforwork-relatedtasks,ifatall.即时信息聊天工具主要用于工作.24 nDisablesoundnotificationsonyourIMprogramduringaconferencecall.在电话会议时应取消在即时信息聊天工具程序的语音提示nShareyourIMusernameswithotherco-workers.信息聊天工具用户名和其他同事共享nDonotneglectworkresponsibilitieswithfrequentpersonalcallstofriendsandfamily.在和朋友和家人用即时信息聊天工具联络时,请不要忽视工作和任务nYoushouldn’tbeplayinggames,watchingmovies,orotherwiseusingtheinternetforreasonsotherthanbusiness.Youmayusetheinternetforpersonalmattersduringlunchtime,andonlyatthattime.n上班时间不可以玩游戏，看电影，或上网做与工作无关的事。在午餐时间也只有在此段时间，可以利用网络做一些私事）nSupervisorswillberesponsibleforenforcingthisrule,andinternetmonitoringsoftwarewillbeusedtomakesureemployeesaredoingtheirwork.Wewantyoutohavefunatwork,butpleasestayontaskwhileyouareattheoffice.Savethegamesforlunchtimeorathome.主管负责执行此规定，电脑稽核软件将会用于稽核来确保员工上班时间是在做工作。上班时间请关注工作，游戏只能在午餐时间或在家里。Chapter7:TimeandTaskManagementToolsProtocol时间和任务管理工具草案Inordertobettermanageyourtimeforwork,family,andfriends,PassageMakerrequirestheuseofthefollowingdocumentsfortaskmanagementpurposes.为了更好的分配时间给工作，家庭和朋友。帕森杰要求使用下列文件的相关规定7.1OPLProcedure项目列表步骤nUsetheOPLtemplatetobaseyourOPL在项目列表的基础上用项目列表模板n“Project”isawideleveltermdescribingwhattheprojectisrelatedto.Forexample,ifaclientwassearchingforbeachballsandglovesinChina,theywouldbedifferent“projects”.Thissectionmaynotbenecessaryiftheclientonlyishandlingoneproject(hopefullytheclientwillwanttoaddmoreprojectslater).项目是一个广泛的术语，描述项目相关的事宜。例如：如果客户在中国采购沙滩球和手套，会有不同的项目。如果客户只有一个项目，这部分也许就没有必要。但愿客户在以后想要更多的项目。n“PartNumber”iseithertheclient-approvedpartnumberordescriptionofthepart/iteminquestionrelatedtotheproject.部分号码是客户同意的或项目相关物品描述n“Tasks”describesthespecificstepsthatmustbedone.任务描述的是要做的特定步骤n“CurrentStatus”shoulddescribethestatusofthe“task”onthatparticularlineitem.当前状态是指描述有关特殊物品的任务状态nPrintuptheOPLwithextra-largemarginstofacilitatenotetaking用加大的空白页面打印项目列表以便做笔录nDoaprintpreview.打印预览nReviewOPLwithManagementand/orclientonaweeklybasis.Managementshouldhavesetupaweeklydaytotalktotheclient.每周和市场经理、客户回顾项目列表。市场经理设定每周一天和客户谈话，并确认7.2Time/TaskAnalysisProcedure时间任务分析步骤24 Thepurposeofthisformisnottomonitoranemployee’sactivity,butrathertohelptheemployeefindwaystoimprovetheirefficiencyandmaketheirlifeeasier.Itwillonlyberequiredtobefilledoutonoccasion.Supervisorswillinstructyouhowto:nFillouttheformnReviewandreflectontheformduringameetingwithyoursupervisorlater.Thereisalmostalwaysabetterwaytodothings.这部分的目的并不是监视员工的行动，而是帮助员工提高效率，使生活简单。在必须的时候填写列表。管理者会告诉你怎么填表。在开会的时候，和你的主管一起，重新讨论你的表格。总会有比较好的方法来处理7.3NonOPLTime/TaskAnalysisSheet/PersonalOPLSheet–非项目列表时间、任务分析表、个人项目表Therearesomework-relatedandpersonalprojectsthatmaynotbeonanOPL.ThisformisusedtotrackemployeedevelopmentgoalsalongsidetheOPLtasks.也有一些项目列表以外的工作计划和个人项目，这个表格记录项目列表任务以外的发展目标nKeeptrackofthethingsyouMUSTgetdoneduringaworkdayinthe“Thingstodotoday”area.在“今天要做的事”的区域记录每天必须做的事nThingsthatMUSTbedonethisweekshouldbeinthe“Thingstodothisweek”area.在“这个星期要做的事”的区域记录每个星期要做的事nLong-termgoalsshouldbewrittenintheupper-leftarea在左上角区域记录长期目标.nUpdatethissheetonyourowndaily.每天自行更新表单nReviewtheformduringperiodicmeetingwithyoursupervisor.在定期会议和你的上司回顾表单Chapter8:OfficeSecurityProtocol办公室安全条款Inordertoensurethattheofficeisasafeplaceforitsemployeesandcompanyequipment,pleasefollowtheseguidelines:为了给员工和设备提供一个安全的地方，请遵守下列条款8.1OfficeDoors办公室门nIt’salwaysbettertouseyourofficedoorcardratherthanusethekeypad最好是用办公室门卡，而不是用密码nTheofficeassistantisresponsibleforchangingtheofficekeycodeatleastonceamonth(ormoreifnecessary)andinformingtheofficeemployeesofthechange.办公室助理有责任每个月更改门的密码，并通知全体员工nIfusingthepasscode,pleasecoveryourhandsothatotherscannotseewhatyouaretypingin.如果用密码进入，请用手遮挡以防外人偷看8.2OfficeAlarm办公室报警器和警铃nIfthecompanyincaseofunsafeconditions,likefire,firstdiscoverershouldquicklyturnonthealarm,andimmediatelynotifyeveryoneoutoftheOffice如公司遇有不安全情况，类似火警，第一发现者应迅速开启警钟，并立刻通知大家撤离办公室nofthelasttoleavetheOfficestaff,pleasechecktheentireOfficeofelectriclightsareoff,andpleasesignyourOfficeSign-OutSheet24 最后离开办公室的员工,请检查整个办公室的用电用灯是否关闭，并请签署OfficeSign-OutSheetnIfthealarmgoesoff,theofficeassistantshouldbecontactedimmediately.如果报警器响了，办公室助理必须立即联系nTheofficeassistantisresponsiblefordeterminingifthealarmwaslegitimateornot,andthencontactingthemanagement.办公室助理有责任辨析报警器是否正常运行，然后联系管理者nTheofficeassistantisresponsibleforchangingtheofficealarmpasscodeonabi-monthlybasisandinformingallstaffofthechange.办公室助理有责任定期更改报警器密码，并通知所有员工8.3OfficeExit办公室执行文件nUsethefollowingproceduresifyouarethelasttoleavetheoffice:如果你是最后一个离开办公室，请遵守下列程序nMakesurethatalloftheACunitsintheofficeareswitchedoff确保办公室所有空调是关闭的nMakesurethatalllightsareswitchedoff(exceptthemotionsensorlightinthehall) 确保所有灯都关闭的，除了走道的感应灯nMakesurealldoorsarelockedLockthemainofficedoor确保所有门都是关闭的，请关闭主要办公室门nMakesurethatthecoffeemakerhasbeenswitchedoff确保咖啡机是关闭的nMakesurethatalltherefrigeratordoorsareclosed确保所有冰箱门都关闭的(includingiceboxinrefrigerator)nSignyournameandtimeoutoftheofficeonthe“signoutform”当你要出去时，请在签名板上签上名字和时间nActivatealarm最后开启报警的感应器8.4OfficePropertySafety办公财产安全nOfficecomputersandfilescontainsensitiveandvaluableinformation. Beverycarefulwithprotectingyourcomputerandfilesfromoutsidevisitors,especiallylaptops.Don’tleaveyourcomputeropeninfrontofvisitorsifyouarenotintheroom.办公电脑和文件含有很多敏感和有价值的资料。在外来访客前要特别小心，尤其是手提电脑。当你不在屋内时不要让你的电脑在来访者面前开着。nNeverleaveyourworkfilesinapublicplace. Alwayslockimportantfilesinyourdesk.决不要将重要的文件放在公共场合。重要的文件一定要锁在桌柜里。nTakespecialcarewithfinancialdocuments. Theseareusefultocompetitorsandsuppliers,andshouldbekepthiddenfromeveryoneexceptcoworkerswhoneedthem.财务方面的资料更要小心保存。这些资料对于竞争者及供应商很有用，除非有人需要否则必须隐藏好。nWhentravelingoutsidetheoffice,especiallyduringvisitstosuppliers,neverleavealaptopcomputer,cellphone,ordocumentsandsamplesunattended.Theycouldbestolenorsensitiveinformationtaken.当外出出差，特别是去供应商端，决不让手提电脑，电话，文件或样品处于无人看管状态。他们很有机会被偷，或敏感资料被盗。Chapter9:ProjectSecurityProtocol项目安全协议Inordertoensurethatourclients’securityismaintained,pleaserememberthefollowingguidelines:为了确保我们客户的安全受到保护，请遵守以下几点：9.1ClientConfidentiality24 客户保密性nDonotdisclosethenameofourclienttoanysupplier(viaphoneandemail)unlesstheclient&yoursupervisorhavegivenpermissiontodoso不要向任何供应商透露我们客户的名称（通过电话或邮件），除非客人或你的主管同意。nDonotdisclosetheexportdestinationtoanysupplier(viaphoneandemail)unlesstheclient&yoursupervisorhavegivenpermissiontodoso不要向任何供应商透露产品目的地（通过电话或邮件），除非客人或你的主管同意。nDonotdiscloseclientdrawingswithanycompanynamesorotheridentifyinginformationunlessgivenpermissiontodoso–inothercasesbesuretoremoveanyidentifyinginformationfromadrawingbeforeforwardingit.不要透露标志有客人名称或其他信息的图纸，除非获得同意。在提供图纸以前，请除去相关标志信息。9.2OfficeConfidentiality公司保密性nDonotletstrangersbrowseyourcomputer.不要把电脑借给陌生人使用nPasswordprotectyourcomputer用密码保护你的电脑nDonottakeguestsintoyourofficespace;meettheminameetingareainstead不要带客人进入工作区域。请在会议室会见他们。nMakesurethatallguestsareaccompaniedbyofficestaffatalltimeswhileintheoffice.确保客人在参观办公室的时候有人陪同。nKeepclientsampleswithproprietaryinformationinshelvesorinastorageroom–awayfromtheeyesofvisitors.保存客人的样品及相关信息在架子上或样板室内—远离访问者的视线。Chapter10:OfficeEnvironmentProtocol办公室环境管理草案Purpose:InordertoensurethatPassageMakeremployeeshaveaneffectiveandconsistentworkenvironment,thefollowingprotocolswillbefollowedandenforced.目的：为了确保帕森杰员工有一个轻松优良的工作环境，以下条例将被强制执行。10.1MeetingRoom会议室：Needameetingroom,pleaseinformtheAdministrationAssistantthemeetingtime,inordertoreasonablearrangementsfornextmeeting,AdministrationAssistantisresponsibletosuperviseandcheckafterthemeeting,andrecord需用会议室时，请提前告知行政助理会议时间，并由行政助理记录，方便行政助理合理安排下次的会议室，并监督和检查会议结束后是否凌乱，行政助理有权责问主会人；nAfterthemeetingisover,thehostofthemeetingisresponsibleforcleaningup.Forexample,emptycupsandwastepapershouldberemoved.AndcloseAirconditionandelectricityThiswaythemeetingroomisreadyforthenextmeeting.会议结束之后，主会人员应负责将会议室清理干净，关闭空调和相应的电器，一次性杯子，费纸等，不要给下一次会议带来不便；nPleasepayspecialattentionnottoscratchmeetingroomdesk.须特别注意不要在会议桌上乱写、乱画、乱刻、乱刮；10.2EquipmentLibrary数码设备保管：24 nPublicequipment(digitalcamera,videocamera,etc)willbemaintainedbytheOfficeAssistant公用数码设备，如数码相机，摄像机，由行政助理负责保管维护；nEmployeeswishingtousepublicequipmentwillsignonthe“check-out”formmaintainedbytheofficeassistantAndtimelyreturnofAdministrativeAssistant,andsigned,员工在借用公用数码设备之前须到行政助理处登记，并及时交还行政助理，并签字；nWhileusingpublicequipment,employeesareresponsibleforitscare.Iftheequipmentisdamaged,theemployeeisresponsibleforthecostofrepairorreplacement.员工在使用公用数码设备时应小心，如造成设备损坏，该员工有责任支付维修费；---------------------SuppliesOfficeDraw办公用品领取WhetherforanyofficesuppliesyouneedtofillouttheformoverAdministrativeAssistant;无论领取任何办公用品，需要前往行政助理处填写用品领取表，由行政助理发放；10.3LunchRoom午餐室：nFeelfreetoeatintheoffice’seatingareas请自由的在就餐室就餐；nIfyouspillfood,pleasecleanupthemess–ifonthetable,pleaseuseawetcloth&soap–don’tjustusenapkins.就餐时如不小心溢出了食物，请立刻清理干净。如果掉在桌子上，须用湿抹布加上肥皂清洗，不要只用纸巾擦擦了事；nPleasedon’tcookfoodwithpowerfulsmells.请不要烹调任何强烈刺激性的食物nWhenyouputfoodtherefrigerator,pleaseputitinabagwithyournameonit.Wewillthrowawaythingswithnoname.Bagsandmarkerswillbeavailableforyouruse.n当你使用冰箱时，请把你的物品放在袋子里并贴上带有你名字的标签。清洁员清理冰箱时将会把没有贴标签的物品视为过期物品扔掉10.4BathroomCareProtocol洗手间：nIfyousmoke,pleasesmokeoutsideratherthaninbathrooms.n请勿在洗手间吸烟；Asacourtesytonextuser,kindlycleantheareaaroundtoiletifamesswasmade.n请随手关洗手间的门Plsclosetoiletbigdoor请自觉维护洗手间公共环境卫生PleaseconsciouslymaintainbathroompublicenvironmentalhealthnPls.flushthetoiletafteruse.使用后请冲洗马桶nIfyouusethelastrolloftoiletpaper,pleasetakeanotheronefromthestashandputitinthebathroomsothatthenextpersondoesnotfindthemselvesoutofpaper.如发现纸巾已用完，请及时在纸巾橱柜处取纸巾补上或及时通知行政助理；nPls.usetheairfreshenerspray 当你离开时请使用空气清新剂nAfterwashingyourhands,checktomakesurethefloorisnotwet你洗手后请检查以确保地板不湿. SpecialNotesforMen’sBathroom男士洗手间注意事项nPls.payspecialattentionandmakesuretocleantheseatandfloorareaaroundthetoiletifyoumadeamesswhileurinating. 请特别注意,当你小便把马桶弄脏时,请确保清理马桶座和地面的干净.nLiftuptoiletseatifyouwanttostandandurinateorusethewalltoilettourinate.当你想站着小便的时候请将马桶盖翻起来.10.5GeneralOfficeCare办公室注意事项nIfyoudropfood,water,soda,etc.inasharedspaceoronsharedequipment,pleaseberesponsibleandcleanitupratherthanwaitforcleaningstafftocometoofficeinfuture.如把食物、水、饮料等掉在公共场所，公用设备上，请立刻清理干净，不要置之不理留给清洁工来处理；24 nNotedonotputtheremainingfoodordebrisintothewashbasins,completelyconfirmmealwithinfood,andtheninthebasinscleaned;请特别注意不要把剩余的食物或杂物倒进洗手盆，彻底确认饭具里是没有食物的，再在洗手盆清洗；nPleasetakecareofthepublicfacilitiessothateveryonecanenjoythem请注意维护公用设备，不要给他人造成不便；nIfsomethingbreaks,pleasetelladministrationassistantimmediatelysothatrepairscanbemade.如发现设备损坏，请立刻通知行政助理，有行政助理安排及时维修；nPleasemakesuretoclosetherefrigeratordoorandinsideicebox.请关好冰箱门；nWipedownthemicrowavewhenyouaredoneifyouareheatingsomethingthatspatters如加热食物时有东西溅出，请及时清理，保持微波炉的干净；10.6AirConditioningPolicy空调使用:nSummermeansthattheelectricityusagepeakwillbecomingsoon.Reasonableuseofair-conditioninglengthensairconditioner"sservicelifeandsavesthecompanymoney.Pleasenotethefollowingguidelines:夏季用电高峰即将来临，为合理使用空调设备，延长空调机的使用寿命，确保公司正常用电需要和人为浪费，现对空调夏季使用特做如下规定：nFirst,theair-conditioningcanonlybeusedduringworkhours.YoumaynotusetheA/Cafterwork,orduringnon-workovertime.Allairconditionersshouldbeturnedoffbeforeleavingwork.空调作为办公设施，仅用于各办公室在办公期间使用，不允许在非办公时间使用空调，办公人员离开或办公室无人的情况下应关闭空调器，严禁室内无人空调机照常使用开机；下班后，一律将空调关闭，晚上非工作加班不能开机.确保下班后空调的及时关闭，nSecond,theair-conditioningisforsummeruse,whenthetemperatureisabove30℃.Thetemperatureneverbesetbelow25℃.Finally,thelastpersontoleavetheroomisresponsibleforturningofftheair-conditioning;使用空调，应注意节约，夏天在30℃以上方可开启空调制冷，制冷温度设置不应低于25℃左右，雷雨天应关闭空调，下班前半小时务必将空调关闭；nThird,whenvariousdepartmentsareusingtheair-conditioning,allwindowsanddoorsmustbeclosed.各部门使用空调期间，确保办公室的门窗关闭，以确保空调的使用效果；nFourth,donotneedlesslyadjusttheairconditionerormoveitaround.Wedonotwanttodamageit.不得随意改变空调机的风叶方向及随意打开机壳或拆卸机件。要注意对空调的合理使用和维护.nFifth.thedepartmentmanagersareultimatelyresponsibleforenforcingairconditioningrules.Pleaseremindyouremployeesthatthelastpersontoleavetheofficemustturnofftheairconditioningandthelights落实空调使用管理责任制。各部门主管负责，并请提示最后离开办公室的同事，关灯和关空调.nSixth,theadministrationdepartmentwilloccasionallycheckonotherdepartmentstoensuretherulesarebeingfollowed.Departmentheadswillbeinformedifemployeesarenotimplementingtheregulation.以上各项请各部门落实实施，行政部门助理将不定期抽查落实，不遵守的部门主管将受到行政部的警示.Chapter11:VisitorsandTransportationPolicies11.1VisitorstoPassageMakerOfficeProtocol24 办公室来访规定InordertoensurethatourclientsandfriendshaveagoodexperiencewhenvisitingPassageMaker,pleasefollowtheguidelineslistedbelow:为了使我们的客户和朋友拜访帕森杰公司时有一个愉快的会面，请遵循以下规定：11.1.2Police/GovernmentOfficialsPM/DSJ/ASJemployees:·Onoccasionourofficeisinspectedbyauthoritiestoensureourvisasituationisincompliance.Noneedtobenervousaswehavenothingtohideaswewanttobesureallourstaffhavepropervisas.Notes：1.Forourpermanentfulltimestaffwearrangeworkvisas/residency.2.RefertheofficialstotalktoAnitaassheknowstheVisadetailsandcanexplaintoAuthorities.IfAnitaisnotavailableoryouareaskeddirectly,herearesomeguidelines.Onoccasionwehavestaffwhoareconductingtrainingorshorttermprojectsorinternships.Toavoidconfusion,whenexplainingyoursituation,trytofollowthesesuggestions:a)Don’tusetheterm“internship”or“universityprogram”astheterm“training”isusedmoreofteninChina.InternshipsandStudentprogramsarenotcommoninChinaandatPMwehavetrainingprojectsratherthaninternships.b)AsyouareinthePassageMakeroffice,youarepartofthePassageMakerfamilyevenifyouaretrainingforspecificprojectslikeFabrique,ShepherdorJR’s.c)Youmaybeaskedaboutcompensation,itisfinetoexplainyour“salaryduringtraining”fromPassageMakerSZoffice.Ifyouhaveadditionalcompensationfromoverseas(orHK)thatisnotrelevanttoPassageMakerSZorSZauthorities,sononeedtotalkaboutoverseascompensation.d)Ifaskedaboutyourtraining/tasks,itisOKtotellthetruth,butkeepitsimple.Forexample:“Iamlearninghowtodosales”or“Iamlearninghowtomanageprojects”.ChaoYa/CQFemployees:Asyouknow,JulienandIareplanningtosetupacompanyinSZcalled“chaoya”todoinspections.Wehavestartedtheapplicationandhavebeguntraining.ButtheSZofficeisnotregisteredfullyandthustheSZteamisnotdoingoutsideinspections.IftheSZofficeisvisitedbyauditorsfromChinesegovernment,herearesomeguidelines.1.Noneedtobenervousaswehavenothingtohideasweareinfullcompliance.Butduringanaudit,itisimportanttobesimpleandclear.2.RefertheofficialstotalktoAnitaassheknowsthedetailsandcanexplaintoAuthorities.3.IfAnitaisnothere,refertoTeresa.4.IfAnita/Teresaisnotavailableoryouareaskeddirectly,herearesomeguidelines.üDon’tusetheterm“inspection”becausewedon’tdoinspectionsorlabtesting.InspectionandLabTestingrequireaspecialbusinesslicense.Wedo“sourcing”and“vendorcoordination”.(trueforpeoplelikeFigo,Liling,Fei,Steven,Hisen)LaterwhenChaoYaisfinished,wewillstartdonginspections.üAsyouareinthePassageMakeroffice,youarepartofthePassageMakerfamilyevenifyouaretrainingforspecificprojectslikeFabrique,ShepherdorChaoya/Julien.(trueforpeoplelikeFigo,Liling,Fei,Steven,Hisen)üIFaskedaboutCQFwecanexplainthatwearesettingupaJVcalledChaoyainChinabetweenPMHKandCQFHK.WeareapplyingtoAQSIQnowandhavenotstartedtodoinspectionsinChina.11.1.3ClientsVisits客户来访24 Welcomebyadministrationassistant由行政助理负责接待nAskthattheysigninforsecurityreasons(thiswillshowthemweareseriousaboutsecurity,clientslikethis)告知客户签字是从其安全角度着想（这样将显示出我们重视客户的安全，客户会欣赏这种做法。）nGuidegueststothesofas,waitingareaormeetingroom.Andnotifyinvitedtointerviewwithcolleagues指引客人到客厅或等候室或会议室等候，并通知邀访的同事；nOfferthemadrink招呼客人茶水11.1.4SupplierVisits供应商来访nAskthattheysigninforsecurityreasons(thiswillshowthemweareseriousaboutsecurity)告知客户签字是从其安全角度着想（这样将显示出我们重视客户的安全，客户会欣赏这种做法。）nGuidegueststothesofas,waitingareaormeetingroom.Andnotifyinvitedtointerviewwithcolleagues指引客人到客厅或等候室或会议室等候，并通知邀访的同事；nOfferthemadrink招呼客人茶水11.1.5PersonalGuestsnWhenbringinggueststotheofficeduringregularbusinesshours,useourmagneticdoorcardsratherthantypinginapassword–ourpasswordisnottobeshared(evenaccidentally)withfriendsandneighbors.正常工作时间带领私人客人到办公室时，请使用门卡，勿使用密码，公司密码不得泄露给朋友或其他人员.nIftheofficeisalreadylockedup,donotbringgueststotheofficewithoutpermissionofaManager.如果办公室已经关闭，没有征得上司的同意，请勿带领客人到办公室。nIfmanagerialapprovalisgiven,thenpleasefilloutthe“after-hoursregistrationtemplate”foryourguestwhentheycomeinandout.如已获得上司的同意，当客人；离开时，请填写登记表。nNOTE:Pleaseaskfriendstostayoutsidewhileyouareunlockingsecurityalarmonstairsandopeningglassdoorson2ndfloor.Donotletoutsiders(evenfriendsandcustomers)seewherewehidethealarmswitch.备注：，请勿让外人得知报警器放置的地方，请勿告知怎么使用报警器，即使是朋友和客户。11.2VisitstoOutsideProtocolInordertomakethemostoutofvisitstosuppliersandmarketsoutsidetheoffice,onyourownorwithclients,pleasefollowtheguidelineslistedbelow独自或与客人外出参观供应商和市场时，为使参观达到最理想的目标，请遵循以下规定：11.3CarandDriverProtocol:车辆和司机规定：nCompanyCarsanddriversaregenerallytobeusedwhenclientsvisit,aswellaswhenspecifiedbytheclientforaprojectmanagertouseinthecourseofprojectwork.Ifindoubtaboutrentingacar,confirmwithyoursupervisor.公司车辆一般用于客户来访，或经由客户指定项目经理使用，如有疑问是否使用车辆，请先与上司确认。24 nPleaseasktheOfficeAssistanttoarrangeadriver.Companycarorprivatecar,pleasenotifytheOfficeAssistant,beforepleasefillouttheapplicationform,clearlymarkedroutes,andhastheresponsibilitytoidentifythecustomerpaymentorPMpaymentorprivatecarorpleasegetpleasefillouttheformandindicate,‘Y‘N’notationor’notation,administrativeassistantandadriverhastheresponsibilityandauthority,andonvulnerabilityanderrorinformedhissuperior公司用车或私人用车，请通知办公室助理，用车前，请填好出车申请单，清晰的标明路线，并有责任标明是客户付款还是PM付款还是私人用车？也请上车后请填写并标明，‘Y’或‘N’，行政助理和司机有责任和权力监督，并对漏洞和差错及时通告上级；nIfaotherdriveractsunacceptably,informtheOfficeAssistantandotherstaffsothatwedonotworkwiththatdriveragain.如雇佣其他司机，而此司机行为，价格不当，及时通知办公室助理和其他同事，我司将不再与其合作.11.4Pre-TravelCheckList出差前确认清单nConfirmthehoteladdress,hotelphonenumber,getreservationnumber确认酒店地址，酒店电话号码，预约号码nConfirmtheclient’scontactdetails确认客户联系信息nConfirmthe#ofpeoplegoingandmakesurecarisrightsize确认出差人数，确认车辆大小是否适宜nConfirmpricingandovertimeratesupfrontforcar/driver.确认车辆/司机价格和超时费用nGetofficialreceiptsfromthedriverafterpaymentismade.支付车费后，向司机索取正式收据　　　nConfirmthefactory’sdirectphonenumberandcellphonenumbersforthefactorycontactsyouhave.确认工厂联系电话号码和手机号码　　　　nConfirmthatyouhaveadetailedmap/directionstotheplacesyouarevisiting(factoriesandhotels).Havethedestination(factoryforexample)faxamap/directionsinadvanceofyourtrip.确认是否已带上要参观的地点（工厂和酒店）详细的地图或指南，参观之前让工厂（例如工厂）传真地图或指南nReconfirmthevisittimewiththesupplierthedaybeforeandthedayofthevisit参观工厂前一天和当天，与供应商再次确认参观时间　　　　　　　　　nPrepareanagendaofitemstodiscuss准备项目商讨议程nBringpaperworkthatisrelevanttotheproject携带项目相关文件nAskyoursupervisortoreviewanyimportantEnglishandChinesetechnicalwordsfortheprojectwithyou.请上司审阅重要的中文和英文的项目技术内容11.5Entertainment/meals娱乐／进餐nUseyourjudgmentwhenthesupplieroffersdinnerorlunch.Eatingamealtogethercanbeimportantforrelationshipbuilding供应商邀请共进午餐或晚餐时，自己做出抉择，共同进餐有利于建立良好的关系nInvitethedrivertojoinyourmeal.邀请司机共同进餐Avoiddrinkingalcoholduringlunchmeetings;politelyexplainthatthereisstillimportantworktobedoneintheafternoon,andtheclientcamealongwaytoseeandworkwiththesupplier.午餐时间避免饮酒，向供应商做出委婉的解释：下午还有重要工作和客户是经长途到来拜访供应商nPolitelymovetimealonginlunchbanquets;trytoavoidlettingthemrunover2hoursintime;ourclientsareaccustomedtoquickbusinesslunchesinmostcases.合宜地控制午餐时间，尽量控制在两个小时以内，大多数情况下，客人习惯于短时间的商务午餐24 nTrytoincludestaffdecisionmakersthatmaynotspeakEnglishintheconversation.Likewise,pauseandtranslateforclientsthatdonotspeakChinese.Focusonhelpingtheclientandthesuppliercommunicateandbuildarelationshipduringthistime.也尽量让英文不好的管理人员一起参加会议，同时为不懂英文或中文的供应商和客人翻译，协助客人和供应商沟通和建立良好关系nIfhavingdinnerandthesupplierwantstomoveontoanotherplace(abarorKTVestablishment),pleaseexplainthistotheclientinEnglish.Lettheclientdecidewhattodo.BepreparedtomakeanexcusetoleaveiftheclientisnotinterestedinpartyorKTV.晚餐后，供应商如果希望到另一场所（酒吧或KTV），请用英文向客人解释，让客人做选择，如果客户没有兴趣，找一个合适的理由离开11.5ExpenseAccountProtocol差旅报销管理nExpenseAccountProtocolmustbebasesonPSScompanySOP差旅费必须按公司的操作流程完成报销Chapter12:EthicsHerearesomecompanyguidelinesrelatedtodifferentethicaldilemmas.12.1BribesandSpecialPayments贿赂及特殊报酬Asafundamentalrule,PassageMakeremployeesareprohibitedfromreceivingcommissionsorspecialpaymentsfromoursuppliers,EndorsedServiceProviders,clients,orotherentitiesaffiliatedwiththePassageMakergroupofcompanies. Ourcompanyhassetupacomplaintwindowwhichwillhandlethecomplanitforanyentitywhohasbeenmistreatedbyouremployee;IfanentitygavecommissionorspecialpaymenttoPMemployees(nomatterwhoinitiatedit), wewillcontacttheentitytoconfirmthatimmediately,andwecaninitiatedisciplinaryactionagainstthatemployeeandreturnspecialpayment; Ifemployeesarefoundtakingcompany"sbenefitandpropertyusinghisauthoritywithoutpermission,oracceptinganyotherspecialpayments(intheformofbothcashandservices),willbefiredimmediatelyand(ifapplicable),legalchargeswillbefiled. Weexpectouremployeestoexercisestrongmoralconducttohelpmakethewholecompanymoresuccessful. Acceptingbribeshurtsourreputation,coworkers,andourclients.作为最基本的制度，公司的员工是禁止从供应商，服务商，客户及其他与PassageMaker有联系的组织处获得回扣或特殊报酬。如果我们的员工对供应商，服务商有不当要求，公司已设立专门接受投诉的窗口进行处理；若有组织已经实质性给予我们员工特殊报酬（无论是谁主动）公司会立刻联系供应商，服务商核实，并立刻对员工进行纪律处理和退还特殊报酬；如员工利用职权私自谋取公司利益，占有公司财产，若接受特殊报酬（含现金或服务），一旦被发现，将被立刻开除，并保留追求其法律责任。我们期望我们的员工高风亮节，帮助整个公司更加成功。接受贿赂，损害了公司，合作伙伴及客人的信誉。12.2Romance恋爱浪漫史nEmployeesarediscouragedfromhavingromanticrelationshipswithcolleagues,clients,suppliers,andotherworkrelatedentities.Whilethecompanydoesn’tprohibitsuchrelationships,employeesarerequiredtoinformtheirsupervisorifsucharelationshipexistssothatadjustmentscanbemadetoensuretherearenoconflictsofinterest.Thisprivateinformationwillnotbemadepublicandyouwillnotbepenalizedforinformingyoursuperior.However,notinformingyoursuperiorisaviolationofcompanypolicy。不赞成不倡导和同事，客户，供应商，总之和有跟公司项目有关系的人发展真或假浪漫史。即使公司没有这样的硬性规定，也请注意，一旦发生了这样的感情，请及时告知上司并接受上司给予工作上的调整以防止损害公司利益的事发生。当然，公司会保护职员的个人隐私，职员也不会因此而受到惩罚，但刻意隐瞒则视为违反公司政策，如刻意隐瞒造成对公司的利益的损害，公司有权利追究其责任；Charter13:HRManagement:人事管理24 13.1NewEmployeeRecruitment新员工招募·Departmentmanagersmustberesponsiblefordistributionofworkload andcalculationoflaborcost.Ifthedepartmentneedstohirenewemployees,theymustfirstapplytouppermanagementforpermission.部门主管必须根据部门的工作量进行合理工作分配并考量成本核算，如果确因工作需要需新招员工的必须向上级申请，批准。13.1.1RecruitmentChannels:招募渠道A.Website:PleasecontactHRtopostthepositiondescriptionandrequestintowebsite(51Job.cometc)网络招募：请联系HR将相关的职务描述及要求上传到网上。（如51Job.com等）B.HRMarket:人才市场IfwehavetogotoHRMarketforrecruit:Mustnotifytheadministrativeassistantinadvance.Administrativeassistantmustdiscusswithotherdepartmentstofindifotherbranchesarealsohiring,somanagerscangotothemarkettogether.Administrativeassistantmustclearlyindicatethesectorrecruitmentfundsforeachdivision.如果需要去人才市场招聘，招聘时须提前通知行政助理，并由行政助理一起收集其他部门是否有需要一起进行，得到确认批准后，方可安排。行政助理必须清晰标明部门招聘经费。13.2NewEmployeeManagement新员工管理nNewemployeeregister:fill<>and<>andproviderequestedcertificatesperHRrequest.新员工报到：按人事规定填写员工入职表及简历并提供相关证件资料。nEmail/ACEaccountsettingup:Departmentmanagernotifyadministratorassistant,administrationassistorwillinformmailadministratortosetuptheemailandACEaccountfornewemployee邮箱/ACE帐号建立：由部门主管通知行政助理，行政助理通知邮箱管理员建立。nLaborContractsigning:DepartmentnotifyHRtopreparelaborcontractfornewemployeeandprovidethesalaryinformation.劳动合同建立：由部门主管通知HR签订合同及薪资状况。Newemployeetraining:Departmentmanagerwillberesponsibleforarrangetherelatedtrainingfornewemployee:EmployeeHandbook,ACEandjobrelatedtraining.新员工培训：部门主管安排相关的岗前培训：安排阅读员工手册，ACE培训，后续相关工作安排培训等。nNewemployeebecomeafullregularworker:Departmentmanagerwillberesponsibleforevaluatingnewemployee’sperformanceduringtrialperiod.DepartmentmanagerwillsendoutoneemailtonotifyHRfortheemployeewillcometofullregularworkerwhenthenewemployeepassesthetrialperiod.员工转正：部门经理负责考核员工试用期间的绩效，员工试用期满并试用合格，由部门经理通知人事正式转正。13.2EmployeeDismissal:员工离职Foranyreasonanemployeeneedstoleavethecompany,employeeneedstohandoverallrelatedjobandfill<>tobesignedbyrelatedresponsibleperson.Supervisorisresponsibleforinformingallcustomersandsuppliers,statingthattheemployeeisnolongeremployeesoftheCompanysincethatdaywhenleft,hasnothingtodowiththecompany.Thesupervisormustconfirmallthethingsonthehandoverlisthavebeencompletedbeforesigningandpassingtoaccountingteamforreleaseoffinalpayment不管任何原因，如员工离职，员工需交接好工作并按离职交接清单进行，并经相关责任人确认签字。主管当天通知所有的顾客和供应商，声明此员工不再是本公司员工，以后该员工任何的经济24 问题跟本公司无关，主管必须确保所有交接按照员工离职交接表进行，确认核实后方可签署，并转交给财务办理工资结算Chapter14FinalCommentsPassageMakeremployeesrepresentboththeircompany,PassageMaker,aswellasourclients.Pleasefollowthegeneralsuggestionsbelowtoprovidebetterserviceandprofessionalismacrosswork.帕森杰员工不仅代表公司而且也代表了公司的客户的形象。请遵守以下章程在工作中提供更优质的、专业化的服务。nListencarefullytotheclientandwhatpeoplesay.Listeningismoreimportantthantalking.仔细听客户所说，听比说更重要nGettingangryandlosingone’stemperrarelydoesanythingtohelpinatensesituation.Staycool.保持冷静，发怒和生气只会无济于事nEveninthefaceofrudesuppliers,itisbesttodisplayacalmandkinddemeanor.Gettingangryisasignofweakness–politenesstoarudepersonisasignofstrengthn即便是面对很粗鲁的客户，最好方式是保持友好、冷静的态度。生气是弱者的表现，礼貌才是智者之智nAlwaysaskyourself“WhatwouldIthinkifIwastheclient”priortosendingoutanemailorgettingonthephone.n发邮件或打电话前要经常换位思考“如果我是客户我会怎么想呢”nManagingaclient’sperceptionofanysituationisjustasimportantashowthesituationisactuallymanaged分析任何情形下客户的观点和如何解决问题同等重要Remember3Things:记住3个事情nNeverassume(alwaysdoublecheckandconfirm)决不假定（始终反复检查和确认）nIfyoudon’tknow,ask如果不知道，请询问nThereisalwaysabetterwayifyouthinkhardenough如果你够努力思考一定会找到更好的方法请全体员工严格执行PassageMaker帕森杰24